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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jadyn Garisto

Jadyn Garisto

January 30, 2026

5  out of  5
rating by Jadyn Garisto
"Thankyou Makayla for greeting me with a kind welcoming spirit. Makayla helped me feel comfortable with selecting the best coverages, she answered all my questions and was very respectful. I would highly recommend if you are looking for a new insurance provider to visit or call Todd Jackson’s office and consult one of his representatives. They will be happy to help get you the best coverage."
We responded:
"Hey Jadyn! Thank you for letting us know that Makayla could help you feel comfortable while selecting your auto coverage. She’s glad she could answer all your questions and provide respectful guidance. I appreciate your recommendation and hope your experience with our office continues to be helpful."
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Marc Walch

January 23, 2026

5  out of  5
rating by Marc Walch
"Thank you Liza Lucks for your continued assistance with both our property and auto insurance for our Alaska property and vehicles. Your prompt response and follow through is greatly appreciated. We highly recommend your services and agency."
We responded:
"Thank you, Marc! I'm delighted to hear that Liza has been able to assist you with your insurance needs in Alaska. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
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Alex Wuerth

January 23, 2026

5  out of  5
rating by Alex Wuerth
"Good office. Helpful and responsive. They care about their customers and take the time to individually help. I highly recommend"
We responded:
"Alex, thank you for your wonderful feedback! I'm glad to hear that you found our office helpful and responsive. We truly value the opportunity to assist each customer individually. Let us know if there's anything else we can do for you!"
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Josh Frommer

January 23, 2026

5  out of  5
rating by Josh Frommer
"Clarissa and the rest of the team at Todd Jackson's State Farm office have been great to work with, are available when you need them, and offer the products we need. Strongly recommend."
We responded:
"Thank you, Josh! I'm happy to hear that Clarissa and the team have been helpful and available for your needs. Your recommendation means a lot to us. If there's anything else we can assist you with, just let us know!"
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Parker Hovila

January 22, 2026

5  out of  5
rating by Parker Hovila
"Liza Lucks has been super helpful through the entire process of buying my home and getting my new truck added to my insurance plan. She always responds in a timely manner and has all the answers to my questions! If you’re looking to switch coverage or just get a quote Liza is awesome to work with!"
We responded:
"Thank you for your review, Parker! I'm happy to hear that Liza has been so helpful with your insurance. It's great to know she provided timely responses and answered all your questions. We appreciate your recommendation! Let us know if there's anything else we can assist you with."
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Genevieve

January 22, 2026

5  out of  5
rating by Genevieve
"Thank you, Rachel, for being the best customer service representative. I love interacting with you, and making my payments through you. Sometimes I visit just to see you. Signing off!"
We responded:
"Genevieve, thank you for your wonderful feedback! I'm delighted to hear that Rachel has made such a positive impact on your experience with us. We appreciate your visits and are always here to assist you with your insurance needs. Let us know if there's anything else we can do for you!"
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Summer Mensoff

January 22, 2026

5  out of  5
rating by Summer Mensoff
"Thank you Liza! Your knowledge and expertise helped me make new changes to my existing policies, add a new policy and understand my coverage. Couldn’t have done it without you!"
We responded:
"Summer, thank you for your wonderful feedback! I'm so happy to hear that Liza was able to assist you with your policies and provide clarity on your coverage. We’re always here to help with any questions or future needs you might have!"
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Jason Norris

January 22, 2026

5  out of  5
rating by Jason Norris
"Clarissa was great at getting us all set up. Appreciated her professionalism and easy going nature."
We responded:
"Thank you, Jason! I'm happy to hear that Clarissa provided you with such a positive experience. Her professionalism and friendly approach are truly valued in our office. If you need anything else, feel free to reach out!"
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Voytek Wito

January 21, 2026

5  out of  5
rating by Voytek Wito
"Thank you Clarissa for setting up my health insurance and helped me with my renewal auto insurance. Great service and great customer support. Thank you again"
We responded:
"Thank you for your kind words! I'm happy to hear that Clarissa provided you with excellent service while setting up your insurance and assisting with your renewal. We appreciate your feedback and are here for any future needs. Let us know if there's anything else we can do for you!"
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Kaycee Jo

October 24, 2025

5  out of  5
rating by Kaycee Jo
"Recommend"
We responded:
"Thank you, Kaycee Jo, for your recommendation and perfect rating. It's wonderful to know that you had a positive experience with our agency. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, feel free to reach out."
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Brandon Burgett

October 17, 2025

5  out of  5
rating by Brandon Burgett
"Rachel H was a Great help when I needed to make a change after we moved. What an asset to the business."
We responded:
"Thank you, Brandon, for sharing your positive experience. We're delighted to hear that Rachel was able to assist you effectively during your move. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Leila

October 14, 2025

5  out of  5
rating by Leila
"I’ve had great experience with their customer service, and their office generously donated to my fundraiser. :)"
We responded:
"Thank you, Leila, for sharing your positive experience with us. It's wonderful to hear that our customer service met your expectations and that we could support your fundraiser. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Hannah Velez

October 10, 2025

5  out of  5
rating by Hannah Velez
"Josh helped me out with car and life policies… he’s the best! Super clear, friendly, and helpful!"
We responded:
"Thank you so much for sharing your experience, Hannah! It's wonderful to hear that Josh was able to assist you with your car and life policies in such a clear and friendly manner. Your feedback is greatly appreciated, and we're delighted to know you had a positive experience with us."
Profile photo of Cindi

Cindi

September 11, 2025

5  out of  5
rating by Cindi
"If you looking for any type of insurance coverage, Todd Jackson’s State Farm Agency is highly recommended. Their office actually contacts us yearly to update any changes that might be needed for our insurance policies. Our most recent meeting with their account manager, Lana, was very helpful, productive and answered all our questions. For the past 45 years we’ve been with a couple of different State Farm Agency’s, but the Todd Jackson Agency has the highest marks for staying in touch and expediting all our insurance needs."
We responded:
"Thank you, Cindi, for sharing your experience with our State Farm Agency. It's wonderful to hear that our team, especially Lana, has been able to assist you effectively and keep your policies up to date. We truly value your trust and long-term relationship with us. Your recommendation means a lot, and we're committed to continuing to provide the excellent service you've come to expect."
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Jim Ridgway

May 6, 2025

5  out of  5
rating by Jim Ridgway
"Great service!"
We responded:
"Thank you, Jim, for your kind words and perfect rating! It's wonderful to hear that you had a great experience with our service. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any more comments or need assistance, feel free to reach out."
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Jim Buckingham

April 18, 2025

5  out of  5
rating by Jim Buckingham
"I worked with Tessa, and agent in Anchorage and she did a superb job. We bought a new car and she had the new insurance complete and Cards sent to me Very quickly. Really appreciate their personalized service."
We responded:
"Thank you, Jim, for sharing your experience. It's wonderful to hear that Tessa provided you with such efficient and personalized service during your recent car purchase. We strive to ensure our clients receive the best possible support, and it's great to know we met your expectations. Your feedback is greatly appreciated."
Profile photo of James Cehula

James Cehula

April 2, 2025

5  out of  5
rating by James Cehula
"I've had auto, homeowner's and umbrella liability insurance with Todd Jackson State Farm Insurance for 20+ years and have been very happy with the service and personal attention I've received. Although I've never met Todd Jackson, the staff have been great. Too bad Justin moved out of state, he was awesome. Highly recommended."
We responded:
"Thank you, James, for sharing your experience and for being a valued customer for over 20 years. It's wonderful to hear that you've been happy with the service and personal attention from our team. We appreciate your kind words about Justin and understand how much he will be missed. Your recommendation means a lot to us, and we're committed to continuing to provide the excellent service you've come to expect."
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Erica Spielman

February 28, 2025

5  out of  5
rating by Erica Spielman
"Interacting with Tessa was an absolute pleasure. She was extremely kind and never pushy, unlike some of the other insurance agents I've encountered recently. After 12 years with USAA, I am delighted to make the switch to State Farm."
We responded:
"Thank you, Erica, for sharing your experience with us. It's wonderful to hear that Tessa provided you with such a positive interaction. We strive to offer a welcoming and pressure-free environment, and it's great to know that Tessa exemplified this. We're delighted to have you join the State Farm family after your many years with USAA. If you have any questions or need further assistance, feel free to reach out."
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SP SP

February 25, 2025

5  out of  5
rating by SP SP
"“I had a fantastic experience with Isabelle at State Farm. She was incredibly patient, knowledgeable, and provided excellent customer service. She took the time to answer all my questions and made the entire process smooth and stress-free. I truly appreciate her professionalism and kindness. Highly recommend working with Isabelle!”"
We responded:
"Thank you for sharing your experience with Isabelle. It's wonderful to hear that she provided you with such excellent service and made the process smooth and stress-free. Your recommendation and kind words about her professionalism and kindness mean a lot to us. We're glad to have her as part of our team, and we're delighted to know she was able to assist you so well."
Profile photo of Gerard Johnson

Gerard Johnson

February 22, 2025

5  out of  5
rating by Gerard Johnson
"Liza did a great job helping me get insurance on a new home and transfer my auto policy to State Farm. Very helpful and timely."
We responded:
"Thank you, Gerard, for sharing your experience with us. It's wonderful to hear that Liza was able to assist you effectively with your new home insurance and auto policy transfer. We appreciate your kind words and the perfect rating. Your feedback motivates us to continue providing helpful and timely service. If you need any further assistance, feel free to reach out."
Profile photo of John Bauer

John Bauer

January 30, 2025

5  out of  5
rating by John Bauer
"I have been working with Rachel at Todd Jackson State Farm Insurance for various vehicle insurance needs. She has always been very prompt to address my issues and returns calls and messages promptly. Rachel is one of the most efficient people I have dealt with on my insurance issues. It is a pleasure to work with her."
We responded:
"Thank you, John, for sharing your experience with Rachel at our agency. We're delighted to hear that she has been prompt and efficient in addressing your vehicle insurance needs. It's wonderful to know that working with her has been a pleasure for you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Profile photo of David&Wanda Lockwood

David&Wanda Lockwood

December 5, 2024

5  out of  5
rating by David&Wanda Lockwood
"I had great service in person at Todd Jackson’s office and from their claims team. We had a quick total and I was made whole in two weeks I highly recommend them."
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flyrs field

October 14, 2024

5  out of  5
rating by flyrs field
"Awesome insurance agency. I switched 3 houses and 5 cars to them based off their customer service. When you call a real person who lives in Alaska answers immediately and has an intelligent informed conversation and supports you. They don't transfer you to a soulless call center. It's priceless. Thank you to Lana and the team!"
We responded:
"Thank you so much for sharing your experience! We're delighted to hear that our customer service made such a positive impact. Lana and the team are dedicated to providing personalized and informed support, and it's wonderful to know that it made a difference for you. Your trust in us for your homes and cars means a lot. We appreciate your kind words and look forward to continuing to serve you!"
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Keanu Oliva

October 11, 2024

5  out of  5
rating by Keanu Oliva
"Carlos was a pleasure to work with and had amazing customer support. They are very responsive to their phone calls and client communication. I haven't had any issues with this company so far."
We responded:
"Thank you so much for your kind words, Keanu! It's fantastic to hear that Carlos provided you with excellent customer support and responsiveness. We're delighted that you've had a positive experience with us so far."
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Sean Palmer

August 20, 2024

5  out of  5
rating by Sean Palmer
"I've been a customer for several years and seen employees come and go. All of them courteous and professional. However, recently, and under not-so-great circumstances (car accident), I had the utmost pleasure of working with the Liza Mack during this stressful and uncertain time. Liza answered all my phone calls and constant emails along with a couple of in person visits-one with my 16-year-old son. Liza helped us navigate the process of going from having an accident, getting tow trucks lined up, vehicle transferred to autobody shop, rental car pick-up and processing, and even helped expedite our claim (car was a complete loss) in getting our check faster after dealing with a non-local rep who botched our claim. Liza’s professional demeanor, caring attitude, and the ability to function at a high level of customer service during this delicate time, allowed for a smooth and painless process. We are on the road again in our new car and grateful the accident wasn’t worse. Thank you, Liza, and the whole team at Todd Jackson State Farm."
We responded:
"Thank you so much for sharing your experience, Sean! It's wonderful to hear that Liza was able to provide such exceptional support during a challenging time. Navigating the aftermath of a car accident can be incredibly stressful, and we're glad Liza's professionalism and caring attitude made the process smoother for you and your son. Your kind words mean a lot to us, and we're grateful for your continued trust in our team. Drive safely and take care!"